Diploma in Passenger Management

( Duration - 6 Months )

Eligibility: Any graduate preferred, Pass in 10+2 (State or Central board)

Improve your technical and customer service skills to assist Passengers and Baggage Handling standards - Deliver consistent quality according to industry standards. Get practical knowledge and tools about Travel Documents that are required prior to boarding. Evaluate and recognize in advance, potentially disruptive passengers (through behavior and other patterns) to prevent delays and disruption of flights and avoid penalties due to inadmissible passengers at the destination.

Key Topics

• Airport processes (arrival-departure-transit)
• Ticketing
• Soft skills (passenger service skills)
• Departure Control System
• Baggage services
• Handling - special / irregular situations
• Post flight documentation