Communication Process

It is proved, that communication is crucial in aviation for air traffic controllers and pilots. Verbal communication is extremely important in order to ensure aviation safety. It doesn’t only evolve air traffic controllers and pilots, but it involves a complex team of players including ramp workers, ground-handlers, cabin crew, airport operators, construction workers, airline staff, security, other specialists and members of the public.

Communication among two or more people includes a sequence of stages and essentials. This is called steps in communication process. Formerly communication can take place it wishes a purpose, a communication to be conveyed between a sender and a receiver. The process of communication is a cyclic one as it begins with the sender and ends with the sender in the form of feedback.

Elements of Communication

There are six elements of communication:

1. Sender: The actual basis of communication process is laid by the person who conveys or directs the message. He is the sender of the message which may be a assumed, idea, a picture, symbol, report or an order and postures and gestures, even a momentary smile. The sender is therefore the initiator of the message that need to be transmitted. After having produced the idea, data etc. the sender encodes it in such a way that can be well-understood by the receiver.

2. Encoding: The process of transforming thoughts and ideas into symbols is called encoding. The codes can be verbal or non-verbal. Normally language provides the symbols that are used in the transmission of thoughts to alternative person. However, non-verbal means such as, gestures, like flash, smile, grunt, frown wave of hand, etc. provide another form through which thoughts can be diffused.

3. Message: A message is defined as data conveyed by words (in speech or writing), and/or other signs and symbols. ...

4. Channel/Media: The media is the means of conveying the message. It links the sender and the receiver. The medium could be a letter, telephone, face to face conversation .

5. Decoding: The decoding of a message is how an audience member is able to know, and understand the message. It is a process of interpretation and translation of coded information into a comprehensible form.

6. Receiver: The receiver is the person to whom the message is transmitted. In order to decode the message, the receiver has to be ready to receive the message. That is. the receiver should not be preoccupied with other thoughts that might cause him to pay insufficient attention to the message. Decoding refers to the process of translation of symbols encoded by the sender into ideas that can be understood.

7. Feedback: The final step of communication process is feedback. Feedback means receiver’s response to sender’s message. It increases the effectiveness of communication. It ensures that the receiver has correctly understood the message. Feedback is the essence of two-way communication.

Many accidents reported due to miscommunication show, how important is effective communication is in aviation. Ground handling staff also should have communication skills to address passengers and to retain customers. There may be different situations like delay of the flight or cancellation of flight that a CSA need to be faced. Here, angry customers have to be treated with extra patience. Miscommunication can even make situations worst.

Communication skill is a key competency for those who work in this sector and that developing communication skills is a must. That’s why we are here, helping to prepare future professionals to prevent risks caused by poor communication. Most of the candidates working in Indian airports are using English, and English is not their mother tongue.

Communication effectiveness and efficiency represent the most important pillars in an airline operation. Kairos Institutes keen in training and developing communication skills for our students. Airport and airline Management students and BBA aviation and IATA students were given one to one training to develop their communication skills.

We have Personality Development Program that will help you improve your English skills. This program was designed to students who do not speak English as a first language. It will help you to develop high-level listening and speaking skills in plain English for use in aviation-related contexts. After completing aviation – Airport and airline management, BBA Airline Management, Diploma in Aviation, IATA Course, Airline Ticketing etc. from Kairos Institute you will have the confidence to work with airline and airports. After completing one year or six months aviation courses from Kairos Institute students will be employable for Airport job, airline job, ground handling job, etc..

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Prepared by

Silpa Suresh

Faculty

Kairos Institute, Ernakulam